ECA is a powerful strategy designed to maximize customer involvement. By offering the right tools, ECA motivates customers to directly shape their interactions. This leads to improved customer loyalty, as well as essential insights that can guide business initiatives. Ultimately, ECA is about creating a dynamic relationship where customers are res… Read More

Serel's exceptional framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, depicting the core mechanism that propels Serel's dynamic functionality. ECA website establishes a clear framework for processing events within the system. Initially, an event is activated, signifying a specific occurrence or ch… Read More